Saturday, June 21, 2008

Vonage Cancellation Numbers
So very hard to find!

It's unfortunate that Vonage makes it so hard and frustrating to cancel your account or port your number to another provider. This is documented throughout the internets. Just Google Vonage and customer care, etc. There are other reports that they "Can't do that".

Because a lot of folks often change carriers, Vonage has managed to delete themselves now from my ever returning to them due to the hassle. The original issue is that my ISP is not reliable. When the computer's down so is Vonage and one's left with neither computer nor "home" phone. Having a cell phone as a back up is very helpful.

Customer Care = 1- 866-243-4357 (1-VONAGE-HELP)
M - F 9 a.m. - 8 p.m. Eastern time

Cancellation Department = X - 55862 He didn't know the main number to call that goes with this extension.

Other numbers:
1 888 510-1820
Vonage UK 0808 168 1000

You talk with multiple people who keep repeating themselves. You need to have the following information available. Some of it's found in your online account

Phone number

Security number


Year service started

That you need to have changed to another provider, FIRST, which I'd already done. That stumped him.

You need to understand foreign accents.

The conversation ended with me laughing as I know what I have to do. I need to call during business hours and stop at the bank and close the account from which this is being debited.

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